Q: Where do you ship? 

A: We currently ship to India. If your country is not listed, please contact us, and we’ll do our best to accommodate your request. 

Q: How long does shipping take? 

A: Delivery times vary depending on your location and the shipping method chosen. Typically, orders are processed within 5-7 days, and delivery takes 5-7 days. 

Q: Do you offer free shipping? 

A: Yes! We offer free standard shipping on orders over 500. For orders below this amount, a flat shipping fee of 100-500 applies. 

Q: Can I track my order?

A: Absolutely! Once your order is shipped, you’ll receive a tracking number via email to monitor your package’s progress. 

Q: What is your return policy?

A: We offer a 3-day return policy from the date of delivery. Items must be unused, in their original packaging, and accompanied by a proof of purchase. 

 

Q: How do I initiate a return or exchange? 

A: To start a return or exchange, please contact our customer service team at [email – thelivescapes@gmail.com]. We’ll guide you through the process. 

 

Q: Are there any non-returnable items? 

A: Yes, for hygiene and safety reasons, the following items cannot be returned: [list items, e.g., custom-made decor, personalized products, etc.]. 

 

Q: Who pays for return shipping? 

A: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or damaged product).

Q: What payment methods do you accept? 

A: We accept [list payment methods, e.g., credit/debit cards, razorpay, Google pay, UPI, Apple Pay, etc.].  

 

Q: Are taxes included in the price?

A: Prices displayed on our website do not include taxes. Applicable taxes will be calculated at checkout based on your location. 

 

Q: Do you offer discounts or promotions?* 

A: Yes! We regularly run promotions and offer discounts to our loyal customers. Sign up for our newsletter to stay updated on the latest deals. 

Q: Are the colors of the products accurate on the website?

A: We strive to display product colors as accurately as possible. However, slight variations may occur due to screen settings and lighting conditions. 

 

Q: What materials are used in your products? 

A: We prioritize quality and sustainability. Each product page includes detailed information about materials used. If you have specific questions, feel free to contact us. 

 

Q: Do you offer custom or personalized decor items? 

A: Yes! We offer customization options for select products. Please check the product description or contact us for more details.

Q: What are your customer service hours? 

A: Our team is available [insert hours, e.g.,
Monday-Friday, 9 AM - 6 PM EST].

Q: How is my personal information protected?* 

A: We take your privacy seriously. All personal information is encrypted and securely stored. For more details, reach out to us. 

 

Q: Do you share my information with third parties? 

A: No, we do not sell or share your personal information with third parties unless required for order fulfillment (e.g., shipping carriers).

Q: Are your products eco-friendly?

A: We are committed to sustainability. Many of our products are made from eco-friendly materials, and we partner with ethical suppliers. Look for the “Eco-Friendly” badge on product pages.

Q: What if I receive a damaged or incorrect item? 

A: Please contact us immediately with photos of the damaged or incorrect item. We’ll arrange for a replacement or refund at no extra cost.

Q: Do you ship internationally?

A: Yes, we ship to few countries. But currently we are unable to do so, in future with Additional customs duties or taxes may apply, depending on your country’s regulations we will deliver. 

 

Q: Who is responsible for customs fees?

A: Customers are responsible for any customs fees or import taxes. These charges are not included in the product price or shipping fees. 

Q: How do I unsubscribe from your newsletter? 

A: You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of our emails or by contacting us
directly. 

 

Q: Will I receive promotional emails if I create an account? 

A: By creating an account, you agree to receive promotional emails. However, you can opt out at any time.